Returns & Exchange

Presidium Instruments reserves the sole right to accommodate requests for substitutions and/or cancellations of paid orders, at our discretion.

If the buyer would like to make a change or substitute an item made in the order, a substitution request with the order number quoted, must be emailed to us within 24 hours of the order submitted. Any additional payments associated with the substitution requests must be made within 24 hours thereafter of receiving confirmation from Presidium Instruments that the substitution has been approved.

Any refunds associated with the substitution will be processed back to the buyer via Paypal within 3-5 business days.

If the buyer wishes to cancel the order, the buyer must  email us with the order number quoted, within 24 hours of the order submitted.
After receiving confirmation from Presidium Instruments that the cancellation has been approved, refunds as will be processed back to the buyer within 3-5 business days.

If you receive damaged, defective or missing items in your order, please contact us within 3 days of the receipt of the item(s).

If you receive merchandise with extensive damage to its packaging upon arrival, refuse the order and contact us immediately. In such an event, we also recommend that you contact the shipper/courier immediately to report the damaged goods.

Please have your order number (found on your invoice email) when you contact us.

All claims about damaged, defective or items in your order will be declined if received later than 3 days after delivery of your order to you.

Damaged or defective merchandise returned to us will only be exchanged for the same model only.

If you receive an incorrect item in your order, please contact us within 3 days of the receipt of the item(s).

In the event that you are sent the wrong item, you will be entitled to a replacement with the correct item, and return shipping charges will be covered by Presidium Instruments.

If you wish to return the product, you may do so within 30 days of receiving your purchase for a refund.
 Electronic gold testers are not eligible to be returned once the buyer uses them, unless due to reasons of defect or otherwise approved by Presidium Instruments.

You will need to email us for a Return Authorization Number. Please be advised that a Return Authorization Number is required on all returns. Any returns sent to us without a Return Authorization Number will not be accepted.

The Return Authorization Number is valid for 10 (ten) calendar days from issue, and after this 10-day period, it becomes invalid, and you will have forfeited your return rights in their entirety.
 If you do not return your item within the validated 10-day period of the Return Authorization Number, your item will not be accepted for return.

When returning an item, you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, please make sure to add insurance/delivery confirmation to your parcel through your preferred mail delivery service. Presidium Instruments is not liable for any shipping costs incurred for your return and is not responsible for any item that it does not receive or returned merchandise that is not in accordance with these terms.

There will be up to 50% Restocking Fee on all non-defective items returned to us within 30 days of date of purchase. Return acceptance and Restocking fee is at the sole discretion of Presidium Instruments Pte Ltd.

If you refuse a package containing your order from the shipper/courier for any reason other than extensive damage to the package itself, you will be subject to a 35% restocking fee as well as the cost of shipping for the return of the package back to Presidium Instruments.

Refunds are contingent upon our receipt of the refused item. If the original shipping was discounted or free, the actual cost of the original shipping will also be deducted from any refund.

Refunds are at the sole discretion of Presidium Instruments.
 Any refunds made by Presidium Instruments are also subject to the conditions detailed above.

All refunds by Presidium Instruments will be made via Paypal. If the buyer has paid through his/her credit card on the Paypal platform, the refund will be made through Paypal to the credit card and it may take up to 30 days for it to show up in the next credit card statement.
 If the buyer has paid through existing funds in his/her Paypal account, the refund will be made to the Paypal account. This may take up to 10 business days.

Absolutely no returns or claims will be accepted for any reason after the 30-day period passed since the order was placed and submitted.